Sometimes, transactions take longer than usual to go through. Before calling us, please check and watch the respective blockchains for your transactions. To do so, go to any of the blockchain explorers below and copy-paste your wallet address. We recommend checking more than one blockchain explorer for good measure. If a few hours have gone by and your transaction still has not appeared on the blockchain explorer, something went wrong on our end and your coins weren’t sent.
Modified on: Mon, 22 Apr, 2019 at 10:10 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.