How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
1 (877) 412 2646
What currencies do you accept at the ATM?
What wallet do you recommend?
I need to speak to someone on the phone
My order was cancelled and I already sent payment!
Can I send you a picture of my issue?
See all 6 articles
CRA Phone Call
RCMP Phone Call
Cash Clearing Scam
See all 6 articles
What is a Bitcoin wallet?
Where can I spend my bitcoins?
What is Bitcoin (BTC)?
Do I have to buy 1 whole bitcoin?
Do you provide a receipt?
I sent my bitcoins to the wrong address (QR code), can I get a refund?
How do I sell my bitcoins at an ATM?
Why aren't my bitcoins showing up?
Do you accept credit cards?
How do I buy bitcoins from your ATMs?
Is ID required at the ATM?
My coins haven’t shown up in my wallet. What do I do?
Do I need a crypto wallet to use your ATMs?
See all 11 articles
Can I sell you BTC for cash? If so, where?
How do I sell my bitcoin for cash when at an ATM?
What is the maximum I can sell at your ATM?
Fees & Limits
How much of a fee do you charge?
What is the minimum / maximum I can buy?
Where are your ATM locations?
Do you know if there is an ATM here?
Can I buy an ATM from Localcoin?
I would like to have a bitcoin ATM in my store?
I did not get a receipt!
What is a prepaid card?
What is a virtual prepaid card?
What is a physical prepaid card?
When can I start using my card?
Is my card a credit card?
See all 16 articles
I have a card but balance says $0
Changing from a virtual to physical card or vice versa
Card declined due to insufficient funds
My card doesn't have a chip
How do I redeem my Flexepin Voucher?
What verification is required?
What is Flexepin?
What are the limits?
Where can I get Flexepin vouchers?
See all 8 articles
Voucher type or value is not accepted
Invalid Crypto Wallet
It says my voucher was used but it didn’t go through
Flexepin Voucher not Found
Phone Number not Found
See all 9 articles
Why was my E-transfer cancelled?
E-transfer cancelled but funds not returned
Why was my phone number rejected?
Why haven't I received my e-transfer yet?