To troubleshoot this issue, please complete the following: 

  1. Clear your browser's cache/history 
  2. Refresh your browser and fill out all the blank fields for step 1 and step 2 
  3. If there is a field that does not apply to you, please enter "N/A". 
  4. Make sure the phone number you are entering is a mobile phone number and not a VOIP or landline.

 If none of the above works, we suggest trying another computer. If the error still persists, we kindly ask that you try again within a few hours.