What happens if I lose my card?
Modified on: Fri, 16 Aug, 2019 at 12:31 PM
Lost or stolen prepaid cards should be reported immediately to TruCash Customer Service at 1-800-624-6171, Monday to Friday 9:00AM to 5:00PM Eastern Standard Time, or by automated Interactive Voice Response IVR service available 24/7. Any lost, stolen or damaged card, can be replaced provided it has been previously registered. Any available balance will be transferred to the replacement card (minus the replacement card fee).
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