Sometimes, transactions take longer than usual to go through. Before calling us, please allow up to 20 minutes for your transaction to show up. If a few hours have gone by and your transaction still has not appeared on the blockchain explorer, something went wrong on our end and your coins weren’t sent.

If your transaction does not show up, please email us at or call us at 1-877-412-2646 with the location and amount so that we can help locate your transaction.